Explanatory document about the article 18th which establishes the economic operators’ obligations.

Information intended for consumers about the entities of alternative resolution of disputes.

To answer all the economic operators’ questions on their legal obligations, there is an updated version of the explaining document about the 18^th article, which sets the economic operators obligations.

In that document, there are mentioned two more skilled entities, who are also registered and authorized to do consumption alternative resolution of disputes in the electrical, gas or travel agency sectors.

For more information consult the consumption portal at www.consumidor.pt where you can find available the list of entities of alternative resolution of disputes (updated version) a set of frequently asked questions about the law 144/2015 and the explaining document.

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